Instifi Support · Help for merchants & customers
How can we help you today?
Whether you're raising a grievance, exploring our knowledge base, or managing your existing merchant account, Instifi Support is here to keep your payments running smoothly.
Support during business hours (24×7 for critical issues)
All interactions logged and secure
Support snapshot
Best: Dashboard ticketAvg first response
< 1 hour
For high-priority issues
Channels
Phone · Email · Dashboard
Single ticket history
For system-down or payment-down emergencies, please use the phone support channel mentioned in your merchant dashboard for the fastest resolution.
Choose the type of support you need
Start by selecting the most relevant option. This helps us route your request to the right team and resolve it faster.